Hollis Cobb leadership recently brought on James Morton as the Director of Operations in the Bad Debt Division. James brings years of experience monitoring and analyzing data in a bad debt collections environment, and will be using his expertise to further strengthen the department’s performance for clients nationwide. He will be working to plan and execute recovery strategies by ensuring best practices are exercised, minimizing risks, developing managers to perform to the highest standards and identifying additional ways in which Hollis Cobb can assist clients in better managing their revenue cycle processes.
James said he was looking to advance his career in the collections arena and found the available position at Hollis Cobb to be intriguing. “I knew the name and reputation of Hollis Cobb from my years in the collections industry,” he said, “and jumped at the chance when I saw the opportunity for the Director of Operations position.”
Born in Kansas City, Missouri, James moved with his family to Griffin, Georgia when he was in high school. He went on to attend Georgia State University where he earned a Bachelor’s degree in Business Administration. He has lived all over Metro Atlanta for the past 25 years, and although still loyal to his favorite teams, the KC Royals and the Chiefs, James said he loves Atlanta’s food, concerts, sporting events and weather.
Landing in the collections industry by accident right out of college, James joined a management training program at a large call center. He found that he enjoyed the job, and has worked collecting for everything from satellite dishes to bankcards. He soon moved into a supervisory position, and found managing people and performing statistical analysis on inventories to be greatly rewarding.
James explained, “Initially, I did not know anything about the collections industry, but I have enjoyed my career, in particular operations analysis and performance reporting.” He went on to say, “I enjoy monitoring and analyzing data to create and update processes as well as identifying best practices,” he said adding that, “I have also spent much of my career working on compliance and minimizing risks.” As Hollis Cobb strives to constantly improve processes and performance for clients, James passions are right in line with the company’s goals.
When he is not at the office managing the bad debt department, James is busy coaching his sons’ baseball and flag football teams. “I enjoy watching the kids have fun and improve throughout the season,” he said. James lives in Chamblee with his active family. “When we are not at the ball fields, you might see the three of us scootering around the city or attending a sporting event,” he said.
Another one of James’ passions is Camp Sunshine where he has been volunteering as a summer camp counselor since 2006. “Camp Sunshine enriches the lives of Georgia’s children with cancer and their families through year-round recreational, educational and support programs,” he explained, adding that, “it is truly one of my favorite weeks of the year.”
James said the staff at Hollis Cobb has been very helpful and welcoming since he started with the company a month ago, and he likes the office environment. The entire team at Hollis Cobb looks forward to James using his skills to further advance the company in inventory analysis, excellence in compliance and revenue recovery for our clients.