With our Flexible Automated Collection System from Ontario Systems and our infrastructure running on the newest technologies from Microsoft, we are able to efficiently and accurately work your receivables.
Flexible Automated Collection System
Using the newest technologies available in the industry we are able to provide in house management of your receivables. We have a state of the art Flexible Automated Collection System that can import/export any information we need. We can connect directly to your network to work accounts or you can send us files via our secure connection.
Through this system we are also able to provide you with reports on how your receivables are being handled. These reports are customizable to your specifications. With our FACS System, we scan every document that relates to an account so that it may be viewed or printed at anytime
Our Predictive Dialer, Contact Savvy, is one of the best in the business allowing complete integration with our FACS System. We are able to provide custom DNIS numbers that are per client rather than one number for all clients. This allows us to act like an EBO (Extended Business Office) of your office. With this system we also record all calls so that if there is ever a dispute we can easily pull the conversation up for review.
Integrated with our Dialer system is an enterprise IVR System (Interactive Voice Response). This system allows us to help direct patients to the correct departments faster and more efficiently than other systems. We can accept payments and make payment arrangements without the patient ever talking to an account rep. This allows us to work your accounts faster and more efficiently.
Our network is completely up to date with the newest hardware/software available. This technology allows us to not only work with you and your financial system but it also allows us to guarantee the security of your data and compliance with all HIPAA regulations. We have the ability for patients to view and pay their bills online and the ability for clients to work with a support system for any problems. We also have electronic faxing capabilities that allow us to fax from the desktop and receive it at the desktop. We also utilize VOIP technologies to allow us to work from virtually anywhere in the world.