Hollis Cobb Onsite Representative and Billing Supervisor, Chikia Johnson, is celebrating 12 years with the company. A Florida native, Chikia lives in Miami and works onsite with Hollis Cobb’s clients located in the Sunshine State. Over the years, Chikia has proven to be ideal for her position as she is detail oriented, dependable, a fast learner and is consistent and efficient with her work for our Florida clients.
A valuable asset to Hollis Cobb’s team of onsite representatives, Chikia participates in monthly meetings with clients and provides the Hollis Cobb staff with client updates. She works with patients to provide them with account information and obtain their insurance information to submit claims and to correct billing errors. She also locates and resolves missing payments and works with patients to settle accounts.
After holding a government job for 10 years, Chikia attended school taking courses in Medical Coding and Billing. “I actually loved coding and billing,” Chikia said, adding that, “I took my education further becoming a Certified Professional Coder.” She earned this designation through the AAPC (American Academy of Professional Coders).
From there, Chikia began a career working for physicians and outpatient/ambulatory surgical centers where she gained experience verifying insurance and submitting claims to government payers, as well as coding and billing outpatient medical records and negotiating attorney settlements. She went on to be a Surgical Coordinator and Assistant Office Manager before joining the Hollis Cobb Team.
Chikia said what she likes most about her job is “the fact that I’m using my knowledge, skills, and experience to help others,” adding that “I find my job extremely rewarding, because it’s nice to know what I do makes a difference to the lives of others, and people are really grateful for my help.”
Chikia noted that her biggest challenge is maintaining good time management skills to handle the large volume of caseloads. She said her goal is “to continue to be the face and facilitator for Hollis Cobb, representing the company in the most positive way to our clients and other healthcare organizations.”
In her spare time, Chikia enjoys home décor, painting, skating and cooking, and she volunteers her time helping to feed the homeless through her church. Hollis Cobb’s Operations and Client Services teams are grateful for Chikia’s hard work and expertise in working onsite with the company’s clients in Florida.