Today’s challenging Revenue Cycle environment has left many healthcare systems without enough budget dollars to adequately staff their patient access departments, particularly with all of the additional requirements that fall on the front end. Hollis Cobb Associates has risen to the challenge by developing a range of new service offerings for patient access departments and other front end areas.
Hollis Cobb staff works, both onsite at client facilities and remotely from its main or branch offices, with central insurance verification departments to financially clear patients through the pre-registration process. The extra staff Hollis Cobb provides allows hospital central business office staff to focus on other core competencies.
Customer Service Staff at Hollis Cobb has extensive experience with many types of hospital scheduling systems across all medical specialties and a wide range of insurance plans. Hollis Cobb agents have a highly successful track record of, not only meeting, but exceeding, client expectations of number of accounts cleared each day.
The agents verify insurance eligibility and document benefits using real-time software, and operate transparently as an extension of our clients’ patient access departments. They are able to, not only load information into the client systems, but validate and update incorrect information as well.
Hollis Cobb agents also work with primary care physicians to obtain referrals where required per insurance plan guidelines. Follow up is done on all accounts not approved within 2-3 business days.
Other added services include denials follow up and resolution, underpayment identification and recoupment and other special projects dictated by clients.
Hollis Cobb management has developed an internal score card that audits agent production and quality throughout each day. These audits have shown very low error rates and clients have expressed positive feedback on these added services. The management and staff of Hollis Cobb stay in close contact with clients to identify bottlenecks in the revenue cycle and offer solutions to generate more dollars for hospitals.
