How often does a collector receive a thank you card from a patient who owed a hospital bill? Not too often, but Hollis Cobb collector, Monica Furman, received just that this week from a grateful patient. Hollis Cobb’s teams of collectors, each assigned to a specific healthcare system, are trained to do much more than ask for payment. They educate patients and assist them in understanding their itemized bills, EOBs, insurance plans, deductibles, co-pays, co-insurances and other common questions.
Our teams verify that patient balances are correct, help patients understand their financial obligations and assist them in setting up reasonable payment plans as well as apply for financial assistance if needed. The entire team at Hollis Cobb salutes Monica Furman for her attitude and commitment in ensuring the patients assigned to her have the best possible experience, and her healthcare client is represented in the best light.
