After four successful years at Hollis Cobb, Kenisha Small has been promoted to an Insurance Follow-Up Manager position. Settling into her new role, Kenisha supervises the insurance work of her staff, provides enhanced training, supports her team in meeting client and company goals and ensures that all insurance companies are provided with all information needed to process and pay claims in a timely manner.
An Alabama native, Kenisha moved to Georgia to join the Hollis Cobb team in 2019. Her background is in medical billing, coding and insurance follow-up which made her a perfect fit for Hollis Cobb’s Insurance Resolution Department. She holds a degree from Fortis Medical Institute in Alabama and is a Certified Billing and Coding Specialist as well as a Certified Electronic Health Record Specialist.
“I most like helping my patients resolve their outstanding balances through their insurance companies,” Kenisha said, adding that, “I love working with my team to reach daily, weekly and monthly goals.” She went on to say that she “welcomes all challenges as a training opportunity for myself and my team.” Kenisha explained that her main goals right now are to significantly exceed client expectations, and to create an incentive program to reward her team members for outstanding performances.
The entire team at Hollis Cobb looks forward to great things from Kenisha as she works to help her team of Insurance Specialists exceed client goals and achieve overall success for both Hollis Cobb and our clients.