JENNIFER TEMPKE, SENIOR DIRECTOR OF DATA PROCESSING
Senior Director of Data Processing, Jennifer Tempke, heads up the team that is responsible for all data that goes in and out of Hollis Cobb. She ensures that all file transmissions between the company and all clients are completed on time and accurately processed. Recruited by one of the directors at Hollis Cobb, Jennifer joined the team in 2012. Her background in client services as well as data processing has served her well in understanding the complex needs of healthcare clients. The constantly changing priorities of clients can be a challenge; however Jennifer finds it rewarding to successfully meet the clients’ changing needs and to daily look for ways to improve the data processing flow. It is her goal to make all processes as clean, stable and repeatable as possible, as well as easy to understand for any new staff that she adds to her team.
STEPHANIE PRICE, DIRECTOR OF CLIENT SERVICES
Client Services Director, Stephanie Price, has over 30 years’ experience in a career that has encompassed everything from telephone collector to insurance follow up representative to client services department director. As a client services representative, Stephanie worked with large health systems all over the U.S. before coming to Hollis Cobb in 2014 to head up the Client Services Department. Along with directing the department, she plays key roles in the implementation of new client projects and integration of any company acquisitions. She holds her CPAR designation (Certified Patient Account Representative) as well as paralegal and medical assistant degrees. Her expertise and contacts nationwide make Stephanie a favorite among Hollis Cobb clients. She travels to client offices for performance review meetings and strives to stay in close contact with each client ensuring that Hollis Cobb is exceeding clients’ expectations on every level.
PAM NEXON, OPERATIONS DIRECTOR – OUTSOURCE
Hollis Cobb Operations Director, Pam Nexon, manages the Hollis Cobb teams who work on customer service and pre-registration projects for our clients. She oversees the staff who take customer service calls, handle pre-registration and collections for our clients and those who work as quality analysts. Pam is able to wear so many hats, because she has worked in most positions in the revenue cycle at some point in her career. With over 30 years’ experience in the healthcare revenue cycle industry, she joined Hollis Cobb in 2015. Over the course of her career, Pam has held management roles in self-pay AR and bad debt collections, insurance follow-up, customer service, client services, training and compliance. She is a certified Lean Six Sigma green belt and holds her CPAR and Advanced CPAR designations through the Healthcare Financial Management Association (HFMA).
MITZI BURKS, DIRECTOR OF HUMAN RESOURCES
Mitzi Burks joined the Hollis Cobb team in 2017 as the Director of Human Resources. Over the last two decades, Mitzi has worked in Human Resources in a variety of industries, gaining experience in operations, payroll, mergers and acquisitions and opening new facilities. At Hollis Cobb she oversees all aspects of the Human Resources department including Employee Relations, Benefits, Recruiting and the Talent Acquisition cycle including interviewing and hiring new employees, both internally and for onsite positions at client facilities. Mitzi also oversees the Wellness Program at Hollis Cobb as well as the Employee Engagement Committee which is designed to encourage and advocate for Hollis Cobb staff.