With changes in healthcare legislation and more patients covered by increasingly complicated insurance plans, hospitals find themselves in need of more trained, talented, experienced, and qualified staff to handle various tasks in the revenue cycle. At the same time, hospital budgets are not keeping up with the need for additional hiring, leaving both Patient Access and Patient Accounts Directors with gaps in their staffing. This is where Hollis Cobb has stepped in to fill those gaps for clients by providing skilled and experienced staff from Pre-Registration and Scheduling on the front end to Financial Counseling and Customer Service on the back end, and everything in between.
Advanced Technology
Hollis Cobb has the advantage of sophisticated technology that many healthcare facilities find cost prohibitive. We have multiple automation programs in place that speed up most processes from pre-registration to customer service to collections. Additionally, we have real time statistics displayed on leader boards in our call center enabling our managers to adjust workflows hourly ensuring maximum efficiency in the handling of our clients’ work. Very few of our clients have this type of technology at their fingertips to manage processes at such a high level.
Our clients know that we are revenue cycle specialists, and that they can come to us with any needs they have in virtually any area. Our versatile call center and advanced technological applications allow us to access client systems to work on multiple projects anywhere in the revenue cycle. For some clients, we provide onsite staff depending on client preference; however maintaining staff at our office frees up space at client sites for use by other personnel.
A Customized Approach
Hollis Cobb tailors staffing solutions to specific client needs which vary from facility to facility and from state to state. Our human resources specialists are experts in the healthcare arena, and have a track record of success when hiring for client projects. For every client, we provide a manager, either onsite or at our office, to manage the project, and provide the client with daily reports on our progress. Our clients have let us know that our technological advantages and our specialized management techniques have produced results that they have never been able to match prior to our involvement in their revenue cycle workflow.
Before beginning work on a client project, Hollis Cobb new hires go through a rigorous training program addressing HIPAA, TCPA, telephone call techniques, compliance, client specific training and introduction to the client’s system. All staff hired by Hollis Cobb are required to have previous experience in the areas in which they will be placed, as well as appropriate education and certification.
The Hollis Cobb Standard
Our clients continue to come to us for additional staffing solutions citing our superior training program, retention of staff, cutting edge technology and management approach as some of the reasons they seek our help. Hollis Cobb leadership sets the bar high, and our staff has the training, support and technology needed to ensure their success. Our clients are all over the country from small rural hospitals to large urban health systems, and from medical groups with thousands of physicians to billing companies with multiple specialties. We bring vital experience to each client that we have gleaned from our work with other clients throughout the U.S.
Results tell the Story
The custom staffing solutions designed by Hollis Cobb have saved our clients’ money and helped them to meet their budgets while still keeping up with the many tasks required in each area of the revenue cycle. All costs of employing staff are absorbed by Hollis Cobb, and our clients typically pay an hourly rate agreed upon and detailed in a contract addendum. Our expertise in revenue cycle solutions and our unique software applications enable us to provide high quality staff for less than it generally costs our clients. Revenue Cycle Directors have expressed gratitude to us for the dollars we have saved them, and the important positions we have filled. This has enabled them to place existing staff in other areas of their revenue cycle where they were otherwise unable to hire much-needed additional staff.
As healthcare continues to present greater challenges to Patient Access and Patient Accounting Departments, Hollis Cobb will continue to grow our staffing solutions to meet the unique needs of each client. It is our goal to be the go-to business partner for all of our healthcare clients in every area of the revenue cycle, and our clients have let us know that we are helping them break records as we produce unprecedented results.
